Privacy & Refund Policy
1. Acknowledgment and Acceptance of Terms
This collection agency is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices about the information we collect when you or your computer interacts with our website. By accessing this collection agency’s website https://www.kopcollect.com, you acknowledge and fully understand this collection agency’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.
2. Participating Merchant Policies
Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in this collection agency's services are encouraged to participate in industry privacy initiatives and to take a responsible attitude toward consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.
3. Information We Collect and How We Use It
This collection agency collects certain information from and about is users in three ways: directly from our Web Server logs, the user, and with Cookies.
A. Web Server Logs.
When you visit our collection agency’s site we may track information to administer the site and analyze its usage. Examples of information we may track include:
• Your Internet protocol address.
• The kind of browser or computer you use.
• Number of links you click within the site.
• State or country from which you accessed the site.
• Date and time of your visit.
• Name of your Internet service provider.
• Web page you linked to our site from.
• Pages you viewed on the site.
B. Use of Cookies and Web Beacons
We do use cookies to store information, such as your personal preferences when you visit this website. This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums. We also may use third-party advertisements on the website. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP, the browser you used to visit our site, and in some cases, whether you have Flash installed. You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you can interact with our site as well as other websites. This could include the inability to log in to services or programs, such as logging into forums or accounts.
C. Personal Information Users
Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number, and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted to provide online technical support and troubleshooting. We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:
• To fulfill your service requests for services.
• To protect ourselves from liability,
• To respond to legal processes or comply with law, or
• In connection with a merger, acquisition, or liquidation of the company.
4. Use of Web Beacons or GIF files
These web pages may contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow this site to count users who have visited those pages and to deliver co-branded services. We may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.
Some of these Web beacons may be placed by third-party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. We prohibit Web beacons from being used to collect or access your personal information.
5. Accessing Web Account Information
We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us.
6. Changes to this Statement
KOP Collection Services has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
7. Contacting Us
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us.
8. Refund Policy
It is the policy of KOP Collection Services to refund any overpayment within a 30-day period back to the person who paid the overpayment to KOP Collection Services. Refunds will be mailed to the address we have on file at the time of the refund or refunded to the card used in the transaction.